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What to Expect

Inviting assistance into your home is a very personal decision. Optage In-Home Care provides the assurance you need that you have chosen wisely.

Timely Response

You can contact Optage 24 hours a day / 7 days a week. The Community Services Counselor will listen to you to determine how Optage can provide the services you need and prefer.

First Visit

After choosing Optage as your home care provider, a case manager will make an initial visit. A team of caring professionals will be assigned to you based on your specific needs.

Regular Communication

We will be in contact regarding scheduling needs and changes so you will know when to expect a visit. We will also communicate with your primary care provider to assure coordination of care and services.

Visits

Optage staff call you ahead of a scheduled appointment to confirm and remind you of their arrival. All Optage care providers will come to your door wearing identification.

Staff

Optage staff members share the faith-based values and best practices of our parent company, Presbyterian Homes & Services. Optage staff members are carefully screened and are held to the utmost standards. All are appropriately trained and licensed for their area of service and have passed a background check. We match skills to your need and preferences.

Scheduling

We offer flexible scheduling. We work with you to accommodate your needs.

Changes of Service

Your care plan may be revised at any time by request to your Case Manager. Members of the care giving team will also communicate with the Case Manager and your primary care giver when they feel the care plan needs to be adjusted. After a significant change in condition such as a hospital stay, the care plan may need to be revised. Or, when your health improves, less service may be needed.

Making the Decision

Optage recognizes that making the decision for home care is sometimes complex. Call us at 651-746-8200. We would love to explore this decision with you today!